Introduction

At Kindred Wellness, safeguarding your privacy is our utmost priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Canadian privacy laws.

Information We Collect

We collect the following types of personal information to provide you with therapeutic services:

• Personal Identification Information: Name, date of birth, contact details, and emergency contact.

• Health Information: Medical history, therapy notes, treatment plans, and progress reports.

• Financial Information: Billing and payment details, insurance information as necessary.

Use of Information

The personal health information collected is used strictly for the following purposes:

• Providing and managing your therapy sessions.

• Communicating appointment details and treatment updates.

• Processing payments and insurance claims.

• Complying with legal and regulatory requirements.

• Improving the quality of care and services provided.

Disclosure of Information

We do not disclose your personal health information to third parties except in the following cases:

• With your explicit written consent.

• To healthcare providers involved in your care.

• When required by law or court orders.

• To authorized third-party service providers under confidentiality agreements.

• For public health reporting as mandated by law.

No information will be used for marketing or sold to any third parties.

Safeguards and Security

Kindred Wellness implements appropriate administrative, technical, and physical safeguards to protect your personal health information from unauthorized access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• Secure data storage with encryption.

• Access controls limiting information to authorized personnel.

• Regular employee training on privacy and security practices.

• Secure electronic communications for sharing sensitive information.

Access and Correction

You have the right to:

• Request access to your personal health information.

• Request corrections or amendments to your health records.

• Receive an accounting of disclosures of your personal health information.

To exercise these rights, please contact our Privacy Officer using the information below.

Retention of Records

Your personal health information will be retained for the period required by law or professional standards. After this period, records are securely destroyed to protect your privacy.

Changes to This Policy

Kindred Wellness reserves the right to update this Privacy Policy as necessary. Any significant changes will be communicated through our website or directly to you.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Kindred Wellness
[Address]
[Phone Number]
[Email Address]

Effective Date: November 18, 2025